Service Policy

A great hair day starts with thoughtful support. We are here to help you understand your products, care for your tools, and find answers about orders placed with this store.

How we can help

Contact us for product questions, order updates, delivery concerns, return guidance, or help with an item you received. Tell us what you need and include your order number when your question relates to a purchase.

Getting in touch

Send a message through Contact Us. Use the email address associated with your order so we can locate the right details. Do not include passwords, full card numbers, or other sensitive payment information.

Product care and safe use

Read the instructions included with your products and follow the care, storage, and safety directions for each item. Product recommendations are general guidance; suitability depends on your hair, routine, and the instructions for the particular product.

Returns and delivery

Return requests are handled under our Return Policy. Delivery information is available in our Shipping Policy. We will review the details of your request before confirming the next step.

Salon appointments

This online store’s customer service covers store products and orders. Appointment changes and in-person services must be discussed directly with the salon where you booked.

Keeping you informed

We will use the contact details you provide to answer your request and communicate relevant order updates. If we need more information, we will explain what is required.